seattle & Dallas  888.384.2030
dEnver  888.510.8777

Rely on our insurance company vendor programs

PILLAR Resources offers your insurance company preferred vendor programs designed to your standards. These programs include preferred service to your customers, agreed-upon pricing, and one toll free number to access our network.


RESIDENTIAL BENEFITS


Satisfied customers

When you refer your customers to our toll-free number, 1-888-384-2030 they receive quick claim response in their time of need. With our programs, the claim process takes just a few hours – not days. This quick mitigation response helps to lower the cost of claims and provides customers with fast, professional service.


Peace of mind Anxious customers dealing with water or fire losses feel better knowing the right help is on the way, and that their lives will get back to normal as quickly as possible.


PILLAR Resources guarantees to answer calls to 1-888-384-2030 24 hours a day, 7 days a week, 365 days a year. Our network of providers will begin emergency services on-site within two to four hours.


RESIDENTIAL SERVICES

Here are examples of the pre-approved mitigation services provided through insurance company vendor programs:

Water Loss

  • Loss site inspection and evaluation
  • Water damage mitigation including extraction services
  • Initiate the drying process
  • Lift/remove wet or damaged carpet
  • Dispose of wet carpet padding
  • Use of air movers and dehumidifiers
  • Move and inspect furniture to facilitate drying of carpet and structure
  • Handle mold in areas of up to 10 square feet


Fire Loss

  • Loss site inspection and evaluation
  • Emergency pre-cleaning (fire mitigation is limited to the pre-cleaning treatment of "at risk" surfaces such as metal, marble or any surface at risk of being etched from the corrosive gasses from the fire)
  • If water is present, accomplish the pre-authorized water procedures
  • Report findings to the adjuster to determine what else may need to be done (pack-out service and/or contents cleaning)


COMMERCIAL BENEFITS


Satisfied customers

When you refer your customers to our toll-free number, 1-888-384-2030 they receive quick claim response in their time of need. With our programs, the claim process takes just a few hours – not days. This quick mitigation response helps to lower the cost of claims and provides customers with fast, professional service.


Peace of mind

Anxious customers dealing with water or fire losses feel better knowing the right help is on the way, and that their lives will get back to normal as quickly as possible.


PILLAR Resources guarantees to answer calls to 1-888-384-2030, 24 hours a day, 7 days a week, 365 days a year. Our network of providers will begin emergency services on-site within two to four hours.


COMMERCIAL SERVICES


Here are examples of the pre-approved mitigation services provided through insurance company vendor programs:


Water Loss

  • Loss site inspection and evaluation
  • Water damage mitigation including extraction services
  • Initiate the drying process
  • Lift/remove wet or damaged carpet
  • Dispose of wet carpet padding
  • Use of air movers and dehumidifiers
  • Move and inspect furniture to facilitate drying of carpet and structure
  • Handle mold in areas of up to 10 square feet


Fire Loss

  • Loss site inspection and evaluation
  • Emergency pre-cleaning (fire mitigation is limited to the pre-cleaning treatment of "at risk" surfaces such as metal, marble or any surface at risk of being etched from the corrosive gasses from the fire)
  • If water is present, accomplish the pre-authorized water procedures
  • Report findings to the adjuster to determine what else may need to be done (pack-out service and/or contents cleaning)


QUALITY RESTORATION VENDORS

Make sure your company is part of our Preferred Insurance Vendor (PIV) program. Our top team of claim restoration professionals – known as PILLAR Professionals – will arrive in 2 to 4 hours to restore your customer's home back to normal. Our quick response and pre-authorized solutions and costs save you time and money.


To earn and maintain PIV certification, each location must:

  • Demonstrate the ability to competently deliver every aspect of the PILLAR service guarantees including accessibility, response time, communications capabilities, quality results, and conscientious safety controls.
  • Employ the utmost integrity in estimating and billing practices.
  • Complete, and commit to continue, employee training programs that keep PILLAR Resources on the cutting edge of effective restoration techniques, products, and technology.
  • Use the proven PILLAR equipment, processes, and products.
  • Perform all services in compliance with PILLAR specifications.
  • Meet or exceed the PILLAR requirements for General Liability Insurance and Worker's Compensation Insurance.
  • Resolve customer service issues swiftly and professionally.
  • Commit to the PILLAR principles of environmental stewardship.


PILLAR Resources closely monitors all members of the PIV network to ensure complete adherence to its requirements.

For Insurance Professionals