seattle & Dallas  888.384.2030
dEnver  888.510.8777

Direct Repair Program Guarantee


The PILLAR Quality Restoration Vendor Guarantee


  • We will answer emergency calls 24 hours a day, 7 days a week, 365 days a year, and contact the customer within 60 minutes of receiving the initial call to schedule an appointment.


  • We will begin emergency services, when required, within two to four hours of the initial call.


  • We will provide a written report within 24 hours after receiving the initial call.


  • We will keep the customer informed, as needed, on the progress of each claim.


  • We will provide an estimate along with complete documentation and photos within five days of receiving the claim.


  • We will demonstrate our professionalism by delivering our services on time with PILLAR identified vehicles, uniformed and well-trained employees, along with quality products and equipment.


  • We will employ the utmost integrity in pricing and service, providing the insured with quality work and service while striving to control the cost of each job.