Why PILLAR is your best choice for restoration services.
PILLAR Professionals understand your situation. As an agent or adjuster, you have a responsibility to keep claims costs down while still providing the best services possible for your customers.
PILLAR Professionals are uniquely qualified to help. Our results create a measurable difference, giving you many competitive advantages.
Emergency Response to Claims
Restoring property is the PILLAR’s first priority. Your customer will appreciate the immediate response and you will know everything is being done to mitigate the damage.
Reducing Claim Expense - Pretesting
Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." PILLAR Professionals make sure pretesting is completed on every loss to determine restorability.
Claim Inventory Service
PILLAR Professionals can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.
Electronic Claims Information
Our Claims Information Program provides fast, accurate information you need to make sound decisions, including:
Effective training is the best way to help ensure your customers receive the service they deserve. PILLAR Professionals are trained with IICRC standards in Fire and Water Cleanup and Restoration.
Vendor Qualification Compliance & Professionalism
If you call PILLAR, we will use only qualified vendors to service your customer. That commitment resulted in:
Serving Adjusters & Their Clients
A PILLAR Professional's job is to reassure the customer, perform quality service and to report to you quickly. We know your job is to interpret the policy and adjust the claim... and not to deal with problems from vendors! Working together, we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. 24-hour emergency service, damage mitigation, loss assessment, and an electronic file are available to you.
PILLAR Professionals’ documented, measured performance increases value to you and your shareholders, managers and customers.
The PILLAR System is designed to achieve customer satisfaction and mitigation results, increasing your company’s competitive advantage.